Paste an auto shop Google review. Get 3 replies that quote the repair order - no account, no Google login. Separate from our dealership page.
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Real situations, not find-and-replace templates. Edit anything that does not sound like your shop before you post.
“Needed front brakes on a 2016 Civic. Jess wrote the repair order before touching the car, called when the pads looked worse than expected, and had me back Thursday. No mystery fees. This is my shop now.”
Jess will be happy this Civic is stopping cleanly. Thank you for trusting the extra pad call - we would rather pause on the repair order than surprise you at pickup. See you at the next inspection.
“Check-engine light after a road trip. Omar found a loose gas cap and a tired purge valve, showed me the codes, and did not try to sell a new catalytic converter. In and out in a day.”
Omar loves a comeback that is actually a gas cap and a purge valve. Glad we could show you the codes instead of guessing at a converter. Bring it back if that light so much as flickers - we already have the RO on file.
“Work was fine but I was told two days and it turned into six because a hub assembly was on backorder. They did call, which helped, but I needed the car.”
Six days on a two-day promise is a long time to be without the car, even with updates. Thank you for noticing the calls. Next time we will put the backorder on the repair order up front so the timeline is honest before we start. Glad it is back on the road.
“Came in for an oil change. Suddenly I need $2,400 in “safety” work. Felt like they were padding the ticket because I am not a car person.”
An oil change turning into a $2,400 list feels like a pile-on - I understand why you paused. We will not defend the ticket in a review. Please come in with the repair order (or the RO number) and we will walk each line with the advisor who wrote it, no extra work until you say so.
“Paid for a misfire repair. Same shake at 70 mph two weeks later. Now they want to “re-diagnose.” I already paid.”
A comeback on a misfire is the outcome we try to avoid, and I am sorry you are feeling that shake again. Please bring the car and the original repair order. We will re-inspect before we talk about more parts or labor - not diagnose it from this thread.
“Picked up my truck and the passenger door has a new dent that was not there when I dropped it off. Nobody had an answer. Taking my business elsewhere.”
A dent you did not leave with is something we take seriously. We have not inspected the truck yet, so we will not guess at cause here. Please bring it in (photos plus the repair order help) and we will re-inspect with the advisor on that ticket. We will follow up once we have seen it.
Acknowledge the specific complaint (upsell, comeback, delay, damage), quote the repair order, and offer a re-inspection. Do not admit fault and do not diagnose the car in the reply. Paste the review into the generator on this page with Auto Repair selected, then edit before you post.
Apologize for the stress of finding damage. Do not accept blame until you have seen the vehicle. Ask them to come in with photos and the repair order so you can re-inspect with the advisor on that ticket.
Do not defend the dollar amount on Google. Invite them to walk the repair order line by line. Future customers reading the thread care that you keep a paper trail, not that you won an argument.
No. /industries/automotive is for car dealerships (sales, service, DealerRater). This page is for independent auto repair shops and mechanics who live on Google reviews and repair orders.
Yes. One review per day with three drafts and no account. Free accounts are 5 reviews/month. Pro is $19/month for 50 reviews. Unlimited is $49/month. You copy and post every reply yourself - Resolva does not connect to Google.