1. Introduction
Welcome to Resolva ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered review response service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name when you create an account
- Payment Information: Payment details processed securely through Stripe (we don't store credit card numbers)
- Review Content: The reviews you input and the AI-generated responses
- Contact Information: Information you provide when contacting our support team
2.2 Automatically Collected Information
- Usage Data: How you interact with our service (reviews generated, tones selected)
- Device Information: Browser type, device type, IP address
- Cookies: We use essential cookies for authentication and service functionality
3. How We Use Your Information
We use your information to:
- Provide and maintain our AI review response service
- Process your payments and manage subscriptions
- Send you service-related notifications and updates
- Improve our AI models and service quality
- Respond to your support requests
- Comply with legal obligations
4. AI Processing
Your review content is processed by Anthropic's Claude AI to generate responses. We use Anthropic's API, which processes data in accordance with their privacy policy. Review content is not used to train AI models without your explicit consent.
5. Data Sharing
We share your data with:
- Service Providers: Stripe (payments), Clerk (authentication), Supabase (database hosting), Vercel (hosting), Anthropic (AI processing)
- Legal Requirements: When required by law or to protect our rights
We do NOT sell your personal data to third parties.
6. Data Storage & Security
- Your data is stored securely on Supabase servers (EU/US regions)
- We use industry-standard encryption (HTTPS/TLS)
- Payment data is handled by PCI-compliant Stripe
- We implement appropriate security measures to protect your data
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data (available in Settings)
- Export: Download your generated responses
- Withdraw Consent: Opt out of non-essential communications
8. Data Retention
We retain your data for as long as your account is active. When you delete your account, we permanently delete your personal data within 30 days, except where we're required to retain it for legal or regulatory purposes.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service.
12. Contact Us
If you have questions about this privacy policy or your data, please contact us: