Built for hospitality

Free Google Review Response Generator for Hotels

Paste a hotel Google review. Get 3 replies - professional, warm, apologetic. No account, no Google login. Works for TripAdvisor and Booking.com too.

  • No Google login required — paste a review, copy a reply.
  • 3 draft options per review — pick the one that sounds like you.
  • Professional, Friendly, Apologetic, or Funny — a tone most review tools won't touch.
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1 free review per day · no account, no card

1 free review per day · no account · Pro $19 / Unlimited $49

Sample hotels review replies

Real situations, not find-and-replace templates. Edit anything that does not sound like your shop before you post.

5-star guest praise

Sample review

“Absolutely loved our stay! The front desk staff (especially Maria) went above and beyond to accommodate our early check-in. Room was spotless, breakfast was excellent, and the rooftop pool was the highlight of our trip. Will definitely be back!”

Example reply

Thank you so much for the wonderful review! Maria and our entire front desk team will be thrilled to hear they made your early arrival smooth. We take pride in keeping our rooms spotless and our rooftop pool is indeed a favorite. We cannot wait to welcome you back on your next visit!

5-star location and amenities

Sample review

“Perfect location for exploring downtown. Walking distance to restaurants and shops. Loved the complimentary coffee in the lobby every morning. Room was comfortable and quiet.”

Example reply

We are so glad you enjoyed our downtown location and morning coffee service! Being walking distance to the best restaurants and shops is one of our favorite features. Thank you for noting the quiet, comfortable room - guest rest is our priority. See you next time you are in town!

3-star noise complaint

Sample review

“Beautiful property and great location! However, our room faced the street and noise kept us up until 2am. The breakfast was also disappointing for the price point.”

Example reply

Thank you for choosing our hotel and for the honest feedback. We are delighted you enjoyed our property and location! We sincerely apologize for the noise disturbance and that our breakfast did not meet your expectations. For your next stay, we would be happy to offer you a quieter room away from the street at no extra charge. Please contact us directly so we can ensure a better experience.

1-star cleanliness issue

Sample review

“Room was not clean when we checked in. Found hair in the bathroom and the bedding looked like it had not been changed. Called front desk and they moved us to another room, but the damage was done. Expected better.”

Example reply

We are truly sorry for the unacceptable condition of your first room. That is not the standard we hold ourselves to, and we understand how disappointing that must have been. Thank you for bringing it to our attention so we could move you. We would like to make this right - please contact our manager directly with your reservation details. Your feedback helps us improve.

1-star billing dispute

Sample review

“Was charged for a minibar I never touched and parking that was supposed to be included. Spent 30 minutes on the phone with billing and still have not received a refund. Very frustrating.”

Example reply

We sincerely apologize for the billing error and the frustration of the back-and-forth. That is not the experience we want any guest to have. Please email our accounting team directly with your confirmation number - we will prioritize your refund and ensure both charges are corrected. Thank you for your patience.

1-star fake or mismatched stay

Sample review

“Booked a king suite, arrived to find a double room with no view. Front desk said they had no record of the suite booking. Ended up leaving and finding another hotel. Do not trust their reservations.”

Example reply

We are very sorry to hear about the room-type mix-up and that you felt you had to leave. We take reservation accuracy seriously. Please contact our reservations manager with your booking confirmation so we can investigate what happened and make this right. We would like the chance to restore your trust.

Dos and don'ts for hotels replies

Do

  • Thank guests by name when they provide it, and mention specific staff members they praised.
  • Acknowledge the specific amenity or service they loved - rooftop pool, breakfast, front desk help.
  • On noise or cleanliness complaints, apologize sincerely and offer a tangible next-stay improvement (quieter room, discount, etc.).
  • On billing disputes, move the resolution offline and give a direct email or phone number.
  • For mismatched-booking complaints, investigate privately and offer to make it right.

Don't

  • Do not argue with a guest about what they experienced, even if your records differ.
  • Do not blame a third-party booking site in the public reply. Take ownership and fix it privately.
  • Do not promise a refund or comp in the review thread if you have not verified the details.
  • Do not ignore a fake-sounding review. A calm, factual reply is enough.
  • Do not write a long apology. Keep it sincere, specific, and under 100 words when possible.

Hotels review reply FAQs

Thank the guest by name, mention what they enjoyed (location, staff, amenities), and invite them back. For complaints, apologize sincerely and offer a way to make the next stay better. Paste the review into the generator on this page, pick Hotel as the business type, and edit the draft before posting it yourself.

Yes. Acknowledge the issue, apologize, and offer a tangible fix for their next stay (quieter room, discount, or direct contact with a manager). Future guests reading the thread will see that you take complaints seriously.

Apologize for the error and give them a direct email or phone number to resolve it offline. Do not litigate charges on Google. A short, empathetic reply that moves the fix private is best.

The same principles apply: thank for praise, apologize for issues, and move resolutions offline. Copy the AI-generated reply from this tool and post it on the platform where the review appeared.

Yes. You can generate three draft replies for one review per day with no account and no Google login. A free account is 5 reviews/month with history. Pro is $19/month for 50 reviews. Unlimited is $49/month. Resolva drafts - you copy, edit, and post.

Related industries

Restaurants

Hospitality-focused replies for dining reviews and service feedback.

Real Estate

Property and vacation-rental review replies for realtors and Airbnb hosts.

Retail

Customer service and product-feedback replies for shops and boutiques.

Helpful guides

How to respond to negative reviews

Apologize sincerely, take the fix offline, and show future guests you care.

How to respond to positive reviews

Thank guests by name, mention specifics, and invite them back.

Need more than one review a day?

Free tool: 1 review/day, no account. Free account: 5/month. Pro: $19/month for 50 reviews. Unlimited: $49/month.

Resolva drafts. You edit and post. No Google login, no auto-posting.